What does the Technical Support Team do?

The number one reason why energy professionals choose to accredit with Elmhurst is due to the quality of our customer service and technical support. Our technical support teams are always on hand to deliver sound advice and offer solutions to accredited members who are facing an issue in their assessment work.

Unlike other customer service teams, our technical support team goes beyond just answering phone and email queries, with individuals empowered to get involved in software projects, training delivery, events and much more.

Typical Responsibilities could include:

• Answering front-line phone/email queries from members
• Checking member work through our auditing function
• Involvement with training delivery- creating webinars or leading training events
• Engaging with software development projects to help identify potential features
• Coordinating additional competency schemes and activity to boost their viability