Enquiry form
Find us
Head Office: Elmhurst Energy, 16 St Johns Business Park, Lutterworth, LE17 4HB
If you are planning to visit our offices, you can find information about how to find us and also where to park when you get here, by clicking on the links provided.
Scotland/NI Office: Elmhurst Energy Scotland, PO Box 19112, Motherwell, ML1 9FN
Team contact details
UK Member Support & Quality Assurance
📞 01455 883 257
🖂 existingdwellings-support@elmhurstenergy.co.uk
Existing Dwellings Audits (for DEAs only)
Audit Submissions Only: The QA Hub is available via Access Elmhurst or elm-qa.elmhurstenergy.net
General Audit Enquiries Only: dea-qa@elmhurstenergy.co.uk
Audit Appeals: Click here
Domestic EPC Invalidations:
For Domestic EPC invalidations please use the ‘DEA EPC Status Change’ feature located within the Self Service tile of Access Elmhurst. More information available here.
📞 01455 883 231
🖂 nondomestic-support@elmhurstenergy.co.uk
Non Domestic Audits (for DEC/NDEAs only)
Audit Submissions Only: The QA Hub is available via Access Elmhurst or elm-qa.elmhurstenergy.net
Audit Enquiries Only: ndea-qa@elmhurstenergy.co.uk
Audit Appeals: Click here
Invalidation of DEC/EPC: Click here
📞 01455 883 236
🖂 onconstruction-support@elmhurstenergy.co.uk
New Build Residential Audits (for OCDEAs only)
Audit Submissions Only: The QA Hub is available via Access Elmhurst or elm-qa.elmhurstenergy.net 
Audit Enquiries Only: ocdea-qa@elmhurstenergy.co.uk
Audit Appeals: Click here
Invalidation of EPCs: Click here
📞 01455 555 217
🖂 Airtest-Support@elmhurstenergy.co.uk
Audit Enquiries Only: Airtest-QA@elmhurstenergy.co.uk
Other Departments
🖂 ea_certification@elmhurstenergy.co.uk (for all energy assessor accreditation queries excluding renewals)
🖂 eacertificationrenewals@elmhurstenergy.co.uk (for all energy assessor renewal applications and queries)
🖂 eacpd@elmhurstenergy.co.uk (for all energy assessor CPD queries and submissions)
Existing Members/Customers (E+W)
🖂 fiona.wilson@elmhurstenergy.co.uk
📞 01455 883 277
📞 07760 886 557
New Business (E+W)
🖂 martin.firth@elmhurstenergy.co.uk
📞 01455 883 285
📞 07771 924031
Existing Members/Customers and New Business (Scot and NI)
🖂 Alistair.Galloway@elmhurstenergy.co.uk
📞 01455 249 869
📞 07870 810987
📞 01455 883 254
🖂 accounts@elmhurstenergy.co.uk
Please have your account number ready when calling the Elmhurst Accounts Department.
For any media enquiries, please contact our PR team