About the Role

Elmhurst leads the way as the UK’s largest training and accreditation provider for Energy Assessors. Due to our ongoing success, we are looking to increase the size of our Retrofit team, based at our offices in Lutterworth. Retrofit is a growing industry and Elmhurst Energy are the market leaders. Government initiatives, PAS 2035, and developments around energy efficiency and building sustainability mean that we continue to grow our team to deliver excellence to our members, both now and in the future.

The main part of your role will be working as part of our Retrofit Support to offer high levels of front-line support to our members through the provision of excellent technical support mainly by telephone and email communications, with some auditing.

About You

We are seeking an individual who possesses a strong ‘Can-Do’ attitude and is willing to go the extra mile to provide a positive customer experience.

Our ideal candidate:

✅ Qualified DEA, as well as Retrofit Assessor.
✅ The ability to provide high levels of customer service in a busy environment.
✅ The role is technical so requires good attention to detail and the ability to perform calculations.
✅ An excellent communication style for verbal and written correspondence.
✅ The ability to maintain good working relationships in a team environment.
✅ Be comfortable working in an environment where IT is an important tool for our business.

The Benefits That Matter Most

We’ve built a culture where great people get great rewards. From career development opportunities to benefits that help you live your best life – you can find them at Elmhurst!