About the Role

Elmhurst is the UK’s leading provider of training and accreditation for Energy Assessors. Due to our continued growth, we are seeking a new team member to join our Existing Dwellings Support team. This role will involve providing technical advice and support to Elmhurst’s DEA membership via phone and email.

The position is based at our Lutterworth office, with possible opportunities for hybrid working for part of the week. The role to be full time Monday to Friday 9am-5pm. Our expectancy throughout the probation period is the office is attended full time, however after the probation ends a minimum of 3 days is expected in the office.

What can I expect to do in the role?

The role will include working within our Existing Dwellings support team offering Introductory Level 3 Domestic Energy Assessor Training to new delegates as well as continued professional Development courses to our New and Existing members. This will be balanced alongside working with the support team to offer high levels of customer service support to our members through the provision of writing technical material and offering telephone and email support.

About You

People are what make Elmhurst great. It is the drive and commitment of our people that creates our success, which is why we focus on recruiting and developing the best talent. Our ideal candidate will have:

✅ Domestic Energy Assessor Level 3 Qualification with a minimum of 2 years’ experience.
✅ The ability to provide high levels of customer service in a busy environment.
✅ Strong attention to detail and the ability to perform technical calculations.
✅ Excellent communication skills, both face-to-face, verbally, and in writing.
✅ The ability to maintain positive working relationships in a team environment.
✅ Comfort working in an environment where IT is an important tool for the business.

While not essential, the following would be advantageous:

✅ Experience in the built environment industry and a keen interest in receiving full accredited training in Energy Assessment as a future career.
✅ A background in providing telephone and customer support in another industry.
✅ An interest in renewable energies and/or sustainable buildings.

The Benefits That Matter Most

We’ve built a culture where great people get great rewards. From career development opportunities to benefits that help you live your best life – you can find them at Elmhurst!