About the Role

There has never been a more exciting time to work in the energy efficiency industry, and Elmhurst is leading the way as the UK’s largest training and accreditation provider for Energy Assessors. Due to our continued growth, we are seeking a new team member to join the OCDEA Support team.

The main part of your role will be working as part of our OCDEA support team to proactively offer high level and consistent front-line support to our members through the provision of excellent technical support, mainly by telephone and email communications, to ensure that Elmhurst’s products and services are understood by stakeholders. There will also be opportunities to get involved with other projects and help with auditing, training and events.

The role is based at our Head Office in Lutterworth with opportunities for hybrid working. A minimum of 3 days in the office is required.

About You

People are what make Elmhurst great. It is the drive and commitment of our people that creates our success, which is why we focus on recruiting and developing the best talent.

Our ideal candidate will have:

✅ A ‘Can-Do’ attitude, willing to go the extra mile to provide a positive customer experience.
✅ Good attention to detail and ability to perform calculations.
✅ Great communication skills, in both verbal and written correspondence.
✅ The ability to provide high levels of customer service in a busy technical environment.
✅ The ability to build positive working relationships with internal and external stakeholders.
✅ A keen eye for detail.

The Benefits That Matter Most

We’ve built a great culture where great people get great rewards, from learning and growth opportunities to benefits that will help you live your best life.