OVO Energy - DEA Job Advert

Domestic Energy Assessor

Role OVO-View

• Location: Central West Country You’ll be working at customers homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
• Team: ZCL
• Salary banding: £29,960 and £35,000
• Experience: Mid-level/Experienced
• Working pattern: Full-Time
• Reporting to: Luke Finnemore – Senior Energy Expert for the South
• Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
• This role in 3 words: Engaging. Ownership. Decision-maker.
• Top 3 qualities for this role: Communication. Organisation. Resilience

This role in a nutshell:

At OVO , we’re on a mission to make our members’ homes more energy efficient. The more energy efficient the home, the less heat will escape, and the less energy the home will need to use. That will result in our members saving money and cutting carbon but every home is different so we’ve launched the OVO Energy Experts service. This service gives our customers the chance to request a free visit from one of our experts, who will give energy saving advice tailored to the customers home.

As an OVO Energy Expert, your job is to do what’s best for our customers. Being able to identify where a customer could get better value by being more energy efficient is a crucial duty of an effective agent. Our Energy Experts are usually the first point of face to face contact between a customer and our business, so the ability to provide meaningful and beneficial advice to our customers is key.

Your key outputs will be:

• Visit customers homes at predetermined time slots in order to carryout a top-to-bottom audit and answer any questions a customer may have regarding becoming more energy efficient
• Producing Energy Reports based on a properties currency, energy usage, and the energy potential of the property
• Producing Occupancy Evaluation Reports by reviewing previous energy bills and understanding the daily energy usage in the Building
• Provide an Energy Performance Certificate (EPC) or Energy Performance Report (EPR) depending on the findings from the assessment, and the customer’s requirements
• Create and issue a brand new, official, Energy Performance Certificate (or EPR) and provide a personalised Home Health report.
• Develop bespoke home retrofit plans which set out the steps that need to be taken to radically improve the performance of their home, with recommended order of works and outline of the likely costs and impacts
• Keep up to date with technical and administrative developments relating to low carbon retrofit.
• Ensure that all work carried out is consistent with standards applicable at the time.

You’ll be a successful Domestic Energy Assessor at OVO if you…

• Are a fully qualified Level 3, Domestic Energy Assessor and have previous experience in a customer facing role.
• You’ll be confident at ensuring dealings with our customers and use of their data is fair and compliant, and you should also have a proven understanding of the Data Protection Act.
• Have an understanding of the Energy Company Obligation would be a plus.
• Be a strong communicator with the ability to tailor your approach to each individual customer
• Have an understanding of public sector engagement
• Be confident and knowledgeable of different technologies and the benefits these could bring to our members
• Be comfortable managing and prioritising your own workload – you’ve got outstanding organisational/time management skills!
• Be a customer focused, positive and solutions oriented individual.

Let’s talk about what’s in it for you:

We’ll pay you between £29,960 and £35,000 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:
For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
A company EV will be provided for both business only or business and personal use or you could nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans.

For your Belonging
To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people – so when you join OVO, you can play a part – big or small – with any of the Networks. It’s up to you.

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity’s biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Team Working for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

You’ll be working as part of OVOs Zero Carbon Living team (ZCL) where your key objective is to provide energy saving advice tailored to a customer’s home. This will include making efficiency recommendations and providing an assessment of the retrofit suitability of the property. Your team could be the first point of contact for our OVO Energy customers, so you’ll be expected to promote the benefits of low-carbon retrofit in order to help the wider team facilitate the delivery of Government initiatives such as the Energy Company Obligation (ECO) scheme. By doing this we will help our members to reduce carbon emissions and save money on their fuel bills.