Elmhurst RdSAP Go Privacy Policy

Last updated: 27/10/23

1. Introduction

Elmhurst Energy are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at enquiries@elmhurstenergy.co.uk

When you use our mobile application, RdSAP Go, available on Google Play, you acknowledge and agree to the terms of this Privacy Policy and to the processing of personal data by Elmhurst Energy as described in this policy. We take your privacy very seriously.

In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

The information we may collect, with your permission, include:

Personal Information: Such as your name, email address, and other relevant contact details.
Device Information: Device attributes such as the operating system, hardware version, device settings, software, and unique device identifiers.
Usage Data: Information related to the way you use our application, such as your interactions with its features.
Photographs: Photographs you upload to your RdSAP assessment

3. How We Use Your Information

We use the information we collect or receive:

To facilitate the creation of Energy Report/RdSAP assessments on our Network. This allows you to save and store your RdSAP energy reports.
To send administrative information to you. For example, information regarding the app and changes to our terms, conditions, and policies.
To respond to user inquiries/offer support to users. We offer user support and will use your information to assist you when you contact us.

4. Will Your Information Be Shared With Anyone?

We will not share or sell your personal data with third parties for their marketing purposes.
We may process or share your data if we believe it is necessary to:
> Comply with applicable laws or regulations.
> Protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
> Detect, prevent, or address fraud, security, or technical issues related to our app.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

6. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organisational and technical security measures, which include secure servers, firewalls, and SSL encryption.

7. Your Privacy Rights

You have the right:

To request access and obtain a copy of your personal information.
To request rectification of your data
To object to our processing of your personal information.
To request that we limit the processing of your personal information.
To be provided with a copy of the personal information we have on you in a structured, machine-readable, and commonly used format.

Elmhurst Energy may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

You can make data access requests by emailing or telephoning Elmhurst Energy. We will reply to you within 30 days and may contact you in the interim to authenticate your identity.

8. Updates To This Privacy Policy

Elmhurst Energy may make amendments to this Privacy Policy to improve our privacy control measures, and the latest copy of the Privacy Policy will be displayed on the Elmhurst Energy website.

9. How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may contact us by:

Email: enquiries@elmhurstenergy.co.uk
In Writing: Elmhurst Energy, 16 St Johns Business Park, Lutterworth, LE17 4HB

Telephone: 01455 883250